1 .What is Amana Hypermarket?

Answer: Amana Hypermarket is a Multi Product Virtual Platform for Wholesale & Retail located in Dhaka, Bangladesh.

2. How can I place an order?

Answer: It's very simple to place an order from our website. Also you can order from our official Facebook page. Alternatively call us for your order on our hotline 01312-402106, 01791-272099.

3. Can I place an order over the phone ?

Answer: Yes, you can place an order over the phone. Please call us on 01312-402106, 01791-272099.

4. Can I trust your product?

Answer: We always believe in premium quality goods. We monitor for each and every product from production to sourcing till delivery.

5. How much is delivery charge?

Answer: We charge 100TK for delivery within Dhaka city. If the order value is more than 3000tk and order placed through our website delivery charges are FREE. Delivery at Bashundhara R/A delivery charge is totally free. Outside Dhaka courier service charges applicable.

6. What are your delivery hours?

Answer: We deliver from 9AM to 6PM every day.

7. Do you operate in my area?

Answer: Currently we are serving at Bashundhara R/A. However; we're serving whole Dhaka City as per customer priority & order quantity.

8. I want to cancel my order.

Answer: Please call us 01312-402106. Complain: 01791-272099

9. I did not like the product what can I do now?

Answer: We've simple and fast return and replacement policy. Please call our customer care department within 24 hours from the delivered time. As soon as we'll arrange for return or replacement.

10. How can I contact you ?

Answer: You can always call us on 01312-402106. For Complain: 01791-272099, support@amanahypermarket.com.bd

11. What happen if my product is rotten / damaged or missing items ?

Answer: Sometimes it may happen during transportation time and weather condition. We would like to suggest when you receive delivery please check every items before delivery man. If you find something is not satisfactory you can return to our delivery man. However; still if later on you find your product is not good enough to taste or quality please call customer care department we'll solve your problem, In-Sha-Allah.

12. What if I forget my password for the website account login?

Answer: You don't need to memories any password. You'll receive an OTP on your phone for each login to our website.

13. How do I pay?

Answer: You can pay us by Visa Debit card, bkash merchant payment & also we have Cash on delivery.

14.How long it will take to get my order delivery?

Answer: Usually, we deliver on the next following day for fresh local, river & sea fish/meat. However; we do deliver same day for other products from the order placed time.

15.Do you deliver outside Dhaka?

Answer: Yes , we have courier service delivery in operation all around in Bangladesh.